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Shipping Policy

A legal disclaimer

By placing an order on our website, you agree to the terms outlined in this Shipping Policy. Deenify LTD is not responsible for delays, customs charges, or delivery failures caused by incorrect address information or third-party courier services.

All delivery timelines are estimates and not guarantees. While we do our best to dispatch promptly, we cannot be held liable for courier delays, international customs processes, or unforeseen disruptions (e.g. postal strikes, extreme weather).

International buyers are solely responsible for paying any customs duties, import taxes, or handling fees imposed by their local authorities. Refusal to pay such fees may result in the item being returned or destroyed by the local courier — no refunds will be issued in such cases.

Shipping Policy - the basics

UK Orders:

  • All standard UK orders are dispatched via Royal Mail 48 (2–3 working days delivery).

  • Customers can choose to upgrade at checkout to Royal Mail Guaranteed Next Day Delivery (excludes weekends).

  • Tracking is provided once dispatched.

International Orders:

  • We ship internationally using Royal Mail International Standard or Economy services to keep costs reasonable.

  • Delivery times vary by country (typically 7–21 working days, excluding customs delays).

  • Customers can contact us before placing an order to request expedited international shipping at an additional cost.

Handling Time:

  • Orders are typically processed within 1–2 working days from payment confirmation.

  • Custom orders can take up to 5 working days to process from pay payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next working day.

Additional Information

  • Please ensure all address details are correct at checkout. We are not responsible for parcels delayed or lost due to incomplete or incorrect information.

  • Once an order is marked as dispatched, it becomes the responsibility of the shipping provider.

  • If your parcel is delayed, please allow sufficient time before contacting us — especially during peak seasons.

  • If a parcel is returned to us due to non-collection or refusal to pay customs fees, we can resend it, but additional shipping fees will apply.

If you have any questions about shipping before placing an order, feel free to contact us at support@deenify.co.uk.

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